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ELM Terms of Service

Last updated: 2026

Acceptance of Terms

By creating an account or using the ELM application, Viewsly, or any application, service, or platform developed or operated by ELM-HQ ("Services"), you agree to comply with these Terms of Service.

If you do not agree to these terms, you must not use the Services.

Eligibility

To use the Services, you must be at least 13 years of age, or the minimum age required by the laws of your country.

Certain areas of the Services (including 18+ Spaces or restricted content areas) may require users to be 18 years of age or older.

By using such areas, you confirm that you meet the required age.

Accounts

To use the Services you must create an account identified by an ELM PIN or other system-generated identifier depending on the application.

You are responsible for maintaining the security of your account and for all activity that occurs under your account.

You must not share your authentication credentials or attempt to access accounts that do not belong to you.

ELM-HQ may take reasonable steps to protect accounts from unauthorized access, including device verification, session security measures, abuse detection systems, and behavioral analysis.

Acceptable Use

Users agree not to use the Services for activities that include, but are not limited to:

• illegal activity
• harassment, threats, or abuse of other users
• spam or unsolicited messaging
• impersonation of another person or organization
• distribution of malicious software or harmful content
• attempts to interfere with the operation or security of the platform
• attempts to access systems, accounts, or data without authorization
• attempts to exploit scoring systems, credits, challenges, or platform mechanics

Violation of these rules may result in suspension or termination of the account.

User Content

Users retain ownership of the content they create across the Services.

By submitting content through the platform, users grant ELM-HQ the limited technical right to store, process, transmit, and display that content solely for the purpose of operating and improving the Services.

Users are responsible for the content they publish or share and must ensure compliance with applicable laws and these Terms.

The Services do not claim ownership of user content.

Community Areas (Spaces & Viewsly Features)

The Services may include community areas such as Spaces (ELM) and interactive features such as Viewsly challenges, feeds, and similar systems.

ELM-HQ reserves the right to:

• remove content
• restrict access
• limit participation
• enforce visibility rules (including private or hard-invite areas)

Administrators or moderators may apply additional rules within their communities.

Viewsly Systems (Challenges, Scoring, Credits)

Viewsly includes interactive systems such as:

• challenges
• scoring systems
• reactions and engagement tracking
• credit-based features

Users must not:

• artificially inflate scores or engagement
• use automation, bots, or scripts
• coordinate manipulation (including group boosting)
• abuse rewards or incentives
• create duplicate or fake accounts for advantage

ELM-HQ reserves the right to:

• adjust or reset scores
• remove or revoke credits
• invalidate participation
• restrict or disable features
• suspend or terminate accounts involved in abuse

Leaderboard positions, rankings, and rewards are not guaranteed and may be recalculated or reset at any time.

Creator Protection & Content Ownership Enforcement

ELM-HQ implements systems to protect original creators, which may include:

• content fingerprinting
• invisible watermarking
• per-user content tracing
• upload matching and blocking
• identity verification systems

Content identified as stolen, reuploaded without permission, or impersonating a creator may be:

• removed without notice
• blocked from upload
• linked to the original creator

If monetisation is enabled:

• earnings may be frozen in escrow during disputes
• verified original creators may receive transferred earnings
• accounts involved in theft or impersonation may be suspended

Content Protection & No-Export Enforcement

Certain content or Spaces may be protected by no-export rules.

Users must not:

• attempt to bypass screenshot or recording protections
• redistribute protected content outside the platform
• copy, scrape, or archive protected content

The platform may:

• detect screenshot or recording attempts (where supported)
• log and report such actions to content owners
• restrict or disable access to protected areas

Violation may result in immediate restriction or termination.

Purchases, Credits, and Digital Goods

Certain Services may offer:

• virtual credits
• digital goods (stickers, themes, boosts, features)
• subscriptions or premium access

All purchases are:

• non-transferable
• non-redeemable for cash
• tied to the user account

Digital items may be modified, revoked, or discontinued at any time.

Subscriptions and Billing (App Store Compliance)

Subscriptions may:

• automatically renew unless cancelled
• be managed through the platform provider (Apple, Google, etc.)
• require cancellation before renewal to avoid charges

Payments are processed through third-party platforms.

ELM-HQ does not store payment information.

Refunds

All purchases made within ELM-HQ Services (including ELM and Viewsly) are considered final.

Virtual items such as credits, digital goods, boosts, themes, or feature unlocks are non-refundable.

Refunds will **not** be provided in the following cases:

• credits have been used, partially used, or consumed
• digital goods or features have been accessed or activated
• an account is deleted after purchase
• dissatisfaction with features, rankings, or outcomes within the Services
• loss of access due to violation of the Terms of Service

Credits and digital items:

• have no real-world monetary value
• are non-transferable
• cannot be exchanged or converted into currency

Refunds are handled by the platform through which the purchase was made (such as Apple App Store or Google Play).

ELM-HQ does not process payments directly and cannot issue refunds outside of those platforms.

Exceptions

In limited cases, a refund or restoration may be considered where:

• a purchase was completed but the item was not delivered due to a technical failure
• duplicate charges occurred due to a system error

In such cases, ELM-HQ may:

• restore the missing purchase, or
• advise the user to request a refund through the platform provider

Where required by applicable law, refunds may be issued.

Chargebacks and Abuse

Abuse of refunds or chargebacks may result in:

• suspension or termination of the account
• removal of associated credits or digital items
• restriction from future purchases

ELM-HQ reserves the right to investigate and act on suspicious refund activity.

Account Suspension and Termination

ELM-HQ reserves the right to suspend or terminate accounts that:

• violate these Terms
• abuse platform systems
• engage in harassment or illegal activity
• bypass protections or safeguards

Termination may occur without notice.

Service Availability

The Services are provided “as is” and “as available”.

Features may be changed, limited, or removed at any time.

Limitation of Liability

To the maximum extent permitted by law, ELM-HQ is not liable for damages arising from use of the Services.

Users are responsible for their own content and interactions.

Changes to the Terms

These Terms may be updated periodically.

Continued use constitutes acceptance.